Chik-fil-A Tops List of USA QSR Brands for Customer Service.
Customer service in a quick-serve or fast-casual restaurant is almost as important (some say it's as important) as the food you serve customers. So it's no wonder that, like food, customer service is ranked by various agencies to tell us what brands are doing it right - and what brands are getting it horribly wrong.
If you've ever been to the USA, you may be familiar with the Chik-fil-A brand. It's a veritable leader in customer service and it's no wonder that it placed in the top spot of a recent customer service standards rating in the 2017 version of the Temkin Experience Ratings.